Return/Refund Policy
we are committed to providing high-quality beauty products. This Return & Refund Policy is designed to comply with industry standards and marketplace requirements while maintaining product safety and hygiene.
📦 Return Window
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Returns must be requested within 30 days of delivery
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Requests submitted after 30 days will not be accepted
📦Return Eligibility
Products must be returned in the following conditions:​
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Products must be unused, unopened, and in original packaging
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Items must be in the same condition as received
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Product must be in resalable condition
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All original seals, labels, and packaging must be intact
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Due to hygiene and safety reasons, we cannot accept returns on:
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Opened or used skincare products
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Items damaged due to misuse
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Items with broken seals or tampered packaging
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Personal care items once delivered
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Final sale, clearance, or promotional items
📸Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Provide your order number and clear photos of the product and packaging.
We will resolve the issue by offering:
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A replacement
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Store credit
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Or a full refund (if applicable)​
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🚚Return Shipping Responsibility
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Customers are responsible for return shipping costs unless the return is due to seller error (damaged, defective, or incorrect item)
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Returns must be shipped using a trackable shipping method
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We are not responsible for lost or damaged return shipments
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.